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sam.sham70
sam.sham70
New Member
September 22, 2026
Solved

Request to Reverse Accidental AI Credit Increase on Upcoming Invoice

  • September 22, 2026
  • 2 replies
  • 51 views

Hello Figma Support Team,

I’m contacting you regarding an accidental change to the AI credits on my Figma account.

I mistakenly increased the AI credit allocation to 5,000 credits, which resulted in an additional $60.00 monthly cost appearing on my upcoming invoice. I also see a $17.42 billing adjustment associated with the invoice.

This change was made accidentally, and I would like to request that you please:

  • Revert the AI credit allocation to its previous setting.
  • Remove the additional $60.00 AI credits charge from my upcoming invoice.
  • Review the $17.42 billing adjustment and reverse it if it is related to this accidental change.
  • Restore my billing to the state it was in before the AI credit increase.

I have attached a screenshot of the current invoice details for reference.

I would really appreciate your help in correcting this before the invoice is finalized/charged.

Thank you for your assistance.

Best regards,
Samira

      Best answer by Gayani_S

      Hey ​@sam.sham70, thanks for reaching out!

      I'm not able to access or share account-specific billing details from the public forum, for privacy and security reasons. Could you please submit a request through the Support Hub, so our customer support team can review this.

      While you wait, here's some general context that might help:

      • Depending on your plan, increasing an AI credits subscription mid-billing period can take effect right away and get prorated for the rest of that period. That's often where a billing adjustment line item like this comes from.
      • You (or your team's admin) can review or adjust your current AI credits subscription anytime from Admin > Billing > AI credits.

      For the full breakdown, take a look at Manage AI credits.

      Once you've got a request in, our team can dig into your invoice specifics and work out next steps with you directly. 

       

      Thank you, 

      Gayani 

      2 replies

      sam.sham70
      sam.sham70Author
      New Member
      September 22, 2026

      the invoice has not been paid yet

      Gayani_S
      Figmate
      Gayani_SAnswer
      Community Support
      September 22, 2026

      Hey ​@sam.sham70, thanks for reaching out!

      I'm not able to access or share account-specific billing details from the public forum, for privacy and security reasons. Could you please submit a request through the Support Hub, so our customer support team can review this.

      While you wait, here's some general context that might help:

      • Depending on your plan, increasing an AI credits subscription mid-billing period can take effect right away and get prorated for the rest of that period. That's often where a billing adjustment line item like this comes from.
      • You (or your team's admin) can review or adjust your current AI credits subscription anytime from Admin > Billing > AI credits.

      For the full breakdown, take a look at Manage AI credits.

      Once you've got a request in, our team can dig into your invoice specifics and work out next steps with you directly. 

       

      Thank you, 

      Gayani 

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