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sam.sham70
sam.sham70
New Member
September 22, 2026
Solved

Request to Reverse Accidental AI Credit Increase on Upcoming Invoice

Hello Figma Support Team,

I’m contacting you regarding an accidental change to the AI credits on my Figma account.

I mistakenly increased the AI credit allocation to 5,000 credits, which resulted in an additional $60.00 monthly cost appearing on my upcoming invoice. I also see a $17.42 billing adjustment associated with the invoice.

This change was made accidentally, and I would like to request that you please:

  • Revert the AI credit allocation to its previous setting.
  • Remove the additional $60.00 AI credits charge from my upcoming invoice.
  • Review the $17.42 billing adjustment and reverse it if it is related to this accidental change.
  • Restore my billing to the state it was in before the AI credit increase.

I have attached a screenshot of the current invoice details for reference.

I would really appreciate your help in correcting this before the invoice is finalized/charged.

Thank you for your assistance.

Best regards,
Samira

      Gayani_S
      Gayani_SSolution
      Community Support
      September 22, 2026

      Hey ​@sam.sham70, thanks for reaching out!

      I'm not able to access or share account-specific billing details from the public forum, for privacy and security reasons. Could you please submit a request through the Support Hub, so our customer support team can review this.

      While you wait, here's some general context that might help:

      • Depending on your plan, increasing an AI credits subscription mid-billing period can take effect right away and get prorated for the rest of that period. That's often where a billing adjustment line item like this comes from.
      • You (or your team's admin) can review or adjust your current AI credits subscription anytime from Admin > Billing > AI credits.

      For the full breakdown, take a look at Manage AI credits.

      Once you've got a request in, our team can dig into your invoice specifics and work out next steps with you directly. 

       

      Thank you, 

      Gayani 

      View in thread

      2 replies

      sam.sham70
      sam.sham70Author
      New Member
      September 22, 2026

      the invoice has not been paid yet

      Gayani_S
      Figmate
      Gayani_SSolution
      Community Support
      September 22, 2026

      Hey ​@sam.sham70, thanks for reaching out!

      I'm not able to access or share account-specific billing details from the public forum, for privacy and security reasons. Could you please submit a request through the Support Hub, so our customer support team can review this.

      While you wait, here's some general context that might help:

      • Depending on your plan, increasing an AI credits subscription mid-billing period can take effect right away and get prorated for the rest of that period. That's often where a billing adjustment line item like this comes from.
      • You (or your team's admin) can review or adjust your current AI credits subscription anytime from Admin > Billing > AI credits.

      For the full breakdown, take a look at Manage AI credits.

      Once you've got a request in, our team can dig into your invoice specifics and work out next steps with you directly. 

       

      Thank you, 

      Gayani 

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