Skip to main content
Question

Request to restore a permanently deleted Team Library file (No records in Trash)

  • July 9, 2026
  • 3 replies
  • 18 views
Анна Бредихина

Hi Figma Support,

I am writing to request the restoration of a Team Library file that was accidentally deleted.

I must emphasize that this file has been completely purged. I have already performed a thorough check of the Trash folder with the filter set to "Created by: Anyone," and there are absolutely no records or traces of this file remaining.

This file is critical to my design stydent work. Here’s the file link for your reference:

File URL: https://www.figma.com/design/TnpgN3S58ouT5lCkr7k5Gi/%D1%80%D0%B5%D0%BA%D0%BB%D0%B0%D0%BC%D0%B0-%D0%9A%D0%98%D0%A2?node-id=0-1&t=kZwwtz70HiR4F0ds-1

Since the standard recovery options are not working, could you please help us recover this file from your backend database?

I look forward to hearing from you soon.

Thank you for your help.

    This topic has been closed for replies.

    3 replies

    ksn
    Figmate
    • ksn
    • Community Support
    • July 9, 2026

    Hey ​@Анна Бредихина - thank you for writing to us on the forum! First, I wanted to acknowledge a recent support ticket you submitted (#2007190), and preface that while I can do some surface investigation, I do not have the ability to restore files/teams/projects.

    I ran a search for the file you linked in your post, and I was able to find record of it. It looks like the file was both trashed, then permanently deleted today (July 9). I am not able to review or provide any additional information on our forum.

    With that ticket in mind, can I clarify what actions you want to achieve?

    • Based on the support ticket you filed (mentioned above - #2007190), it looks like you are looking for some assistance in getting a refund for your most recent subscription charge.
    • Are you wanting to request a refund *and* also try to retrieve the file in question?

    Please let me know. I can update your ticket to include any additional requests. However, please note that I cannot make any promises on what can be done with the file that was deleted.

     

    Анна Бредихина

    I read in the subscription terms that refunds aren't issued, but I would be very grateful if you could make an exception. Also, if possible, could you please restore the file I linked above? Thank you in advance.

    ksn
    Figmate
    • ksn
    • Community Support
    • July 9, 2026

    Thank you for responding ​@Анна Бредихина - I’m not able to review or make any changes related to billing/subscriptions. You will need further guidance from our support team.

    Since you already have a ticket filed (#2007190), I’m going to update it to also include that you’d like to try and recover the file you mentioned as well.

    Please note again that I can’t guarantee what can be done in terms of recovering your file. You should be receiving an email soon with additional help. Appreciate your patience with this.

    Terms & ConditionsAccessibility statement