- Hello, we received a past due invoice (#5F3CC69C-0027) for 4 seats on our Professional annual plan. However, our team actually only uses 2 seats, and the other 2 were unassigned seats that we did not intend to renew.
The system does not allow us to reduce the seat count on this past due invoice ourselves. Could you please modify this invoice to 2 seats ($384.00) so that we can make the payment immediately? Thank you.
Question
Request to modify seat count on past due invoice #5F3CC69C-0027
Hi,
We’re unable to help with account-specific billing issues here in the forum, so I just created a ticket for you with our support team. You should receive that via email shortly. I also recommend reviewing our article on managing billing on the professional plan - that’ll help you avoid getting into a situation like this in the future when managing seats.
When will you be able to send me the email? I’d like to sort this out and make the payment as soon as possible.
I haven’t received the email yet.
Hi
I can see that a support ticket (#1983295) has already been created for you, and it should have went to the email inbox associated with your Figma account.
Could you have a quick look at your spam/junk folder and let us know if you have received it?
Thanks!
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