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Question

Request to close unpaid invoice after downgrade

  • February 25, 2026
  • 1 reply
  • 28 views

drishti

I request to close an unpaid invoice as we no longer are using the plan for the invoice period. I have cancelled the subscription and also removed any seat assignments for the plan. No credits use or other usage of the plan have been done for this period of the invoice. Please help out for this issue by closing or voiding our invoice.

Could a Figma Support Specialist please help with this issue and guide what to do here?

 

Thankyou

1 reply

Gayani_S
Figmate
  • Community Support
  • February 25, 2026

Hey ​@drishti, I can see that you’ve already connected with our Support team (t #1763611), and they’ve followed up with you directly and resolved the issue. When you have a moment, please check their latest response for the details.

If anything is still unclear or you have follow-up questions, feel free to reply directly in that ticket so they can continue assisting you. And of course, let me know if there’s anything else I can help with here.