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Question

Request to Cancel Full Seat Charge and Refund Collab Plan

  • March 4, 2026
  • 1 reply
  • 7 views
Pusanaydana

I recently purchased the Figma Collab plan, not realizing that it would not allow me to edit my own project without also purchasing a Full Seat.

When I tried to edit my file, I was prompted to upgrade to a Full Seat. I initially assumed this was related to admin permissions since I am the file owner. However, after clicking “Get a Full Seat,” an invoice for $156.00 was generated, scheduled to be billed on April 4.

I did not intend to subscribe to this plan, as it is beyond my budget. That is the reason I chose the $5.00 Collab plan.

Could you please assist me in canceling the upcoming $156.00 charge and advise on how I can request a refund for the recently purchased annual Collab plan?

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • March 5, 2026

Hi ​@Pusanaydana ,

 

I understand you accidentally upgraded to a Full seat and want to cancel the upcoming $156 charge and request a refund for the annual Collab plan.

 

For privacy and security reasons, we aren't able to handle individual billing issues here in the forum. I can see that you’ve already submitted a support ticket (#1777287).

I’ve added an internal note to your case and escalated it to give it additional visibility. To keep our community discussions organized, I’ll go ahead and close this thread, but please rest assured that someone from our team will reach out to you directly via your ticket. Please continue the conversation there."

 

For others who may come across this post with a similar concern:
Figma subscriptions are generally non-refundable. Please review our refund policy here for more details and instructions on how to reach out regarding your billing: Refund policy

 

Thanks,

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