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request refund

  • May 6, 2026
  • 1 reply
  • 19 views
hyerrr lee

Hello Figma Support,

I am writing to formally dispute charges applied to my account related to Dev Mode and Full Seat upgrades.

I did not intentionally upgrade my seat.

Here is exactly what occurred:

  • I accessed a file shared by another user.

  • That file was associated with Full Seat features.

  • Without any clear confirmation, warning, or explicit consent, my account was automatically upgraded.

  • I became aware of this only the following day.

  • Upon discovery, I immediately reverted my account back to Collab mode.

Despite this, I was charged for both Dev Mode and Full Seat.

This situation is highly problematic for the following reasons:

  1. The upgrade occurred without explicit user consent.

  2. There was no clear or sufficient warning that accessing a file would trigger a paid seat upgrade.

  3. Billing was processed immediately, without any reasonable opportunity to review or cancel.

  4. The upgrade mechanism allows unintended actions by users to result in irreversible financial charges.

From a billing and user protection standpoint, this behavior is not acceptable and does not align with standard SaaS billing practices.

I want to be very clear:

  • This was not a deliberate purchase decision.

  • The change was reversed immediately after discovery.

  • The charges were incurred solely due to system behavior, not user intent.

Given these facts, I am requesting a full refund of the charges.

 

Please review my case and process the refund accordingly.

Thank you.

Best answer by Celine_

Hey ​@hyerrr lee , thanks for reaching out and for explaining the situation so clearly!
Yes, this situation  may happen when you have some seat change which cause an immediate impact on your subscription and will be billed on your upcoming invoice. You can read more about seat changes and managing billing in our Help Center:

Billing and refund decisions need to be handled directly through our support team rather than here in the Forum, for security and privacy reasons. I can see you’ve already submitted a ticket, which is exactly the right step. The team will be able to review your account and the details of your case internally. For reference, your case number is #1885266.

Just a heads up that payments are generally non-refundable per Figma’s Terms of Service, but the support team will be able to take a closer look at your specific situation. You can find more details on our refund policy here: https://www.figma.com/legal/tos/.

I’ve added a note to your case to make sure it gets the right visibility. You’ll hear back via email as soon as they can. Thanks for your patience! 🙏

Update: Great news, the support team has solved your issue, please check your inbox directly when you can!

I’ve gone ahead and closed the topic here, thank you.

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • May 6, 2026

Hey ​@hyerrr lee , thanks for reaching out and for explaining the situation so clearly!
Yes, this situation  may happen when you have some seat change which cause an immediate impact on your subscription and will be billed on your upcoming invoice. You can read more about seat changes and managing billing in our Help Center:

Billing and refund decisions need to be handled directly through our support team rather than here in the Forum, for security and privacy reasons. I can see you’ve already submitted a ticket, which is exactly the right step. The team will be able to review your account and the details of your case internally. For reference, your case number is #1885266.

Just a heads up that payments are generally non-refundable per Figma’s Terms of Service, but the support team will be able to take a closer look at your specific situation. You can find more details on our refund policy here: https://www.figma.com/legal/tos/.

I’ve added a note to your case to make sure it gets the right visibility. You’ll hear back via email as soon as they can. Thanks for your patience! 🙏

Update: Great news, the support team has solved your issue, please check your inbox directly when you can!

I’ve gone ahead and closed the topic here, thank you.

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