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Question

Request for review of Education account validations for ESMAD students

  • March 13, 2026
  • 1 reply
  • 4 views
Emanuel_Gomes

Hello Figma Education Team,

I am a professor at ESMAD (School of Media Arts and Design, Portugal), and I’m writing to ask for your assistance regarding the validation of several student Education accounts.

Currently, a number of my students are having their accounts blocked due to failed validation. There doesn’t seem to be a clear or consistent reason for this, and the behavior appears somewhat random. We have been using Figma Education accounts with our students for several years without experiencing these issues.

Additionally, the validation process seems inconsistent: some students receive approval almost immediately, while others receive no response at all and remain stuck in a blocked state, leaving their accounts unusable.

I would kindly ask if you could give special attention to accounts using the **@esmad.ipp.pt** domain. These validation issues are currently affecting the normal functioning of our classes and impacting students’ ability to participate and learn.

If needed, I would be happy to provide additional information or a list of affected accounts.

Thank you for your time and support.

Best regards,
Emanuel Gomes
Professor — ESMAD (School of Media Arts and Design)
Polytechnic Institute of Porto
 

1 reply

djv
Figmate
  • djv
  • Community Support
  • March 16, 2026

Hi ​@Emanuel_Gomes, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum cannot assist with Education plan verification, but thank you for providing your school’s domain. I can see that you’re already in contact with our Education team on ticket #1793701. I’ll escalate your most recent response so that the team can continue to work with you directly on priority. 

If you have any further questions or concerns, please reply to the team directly via email. 

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