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Request for Refund for Duplicate Charge

  • August 4, 2026
  • 1 reply
  • 12 views
짐지원

Hello Figma Support,

I canceled my Figma Professional subscription before the renewal date, but I was charged $22.00 on August 2, 2026.

According to the receipt, this payment is for the Prorated Professional Full Seats (monthly) subscription covering July 2 – August 2, 2026. Since I had already canceled my subscription, I believe this renewal charge was made in error.

Could you please review my account and process a refund for this charge?

Here are the payment details from the receipt:

  • Receipt Number: 2208-2340
  • Invoice Number: 43XMYH3N-0002
  • Amount Charged: $22.00
  • Payment Date: August 2, 2026

Thank you for your assistance. I look forward to your response.

Best regards,

Best answer by Celine_

Hi ​@짐지원 , I can see you've already reached out to our Support team, and they've responded to your request. Please check your existing support case for the full details, as we're unable to review account-specific billing requests here in the Forum.

To provide some additional clarification, the $22.00 charge isn't for a new subscription term or a renewal. It's a prorated charge for seat usage that wasn't billed during the previous billing period, so it's expected to appear on the following invoice.

To help avoid unexpected seat charges in the future, you can share files with Can view access instead of Can edit access. This allows collaborators to view and comment on your files without being upgraded to a billable Full seat. You can also learn more about how seat changes and billing work in these Help Center articles:

Since your support case is already being handled, I'll close this thread here.

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • August 4, 2026

    Hi ​@짐지원 , I can see you've already reached out to our Support team, and they've responded to your request. Please check your existing support case for the full details, as we're unable to review account-specific billing requests here in the Forum.

    To provide some additional clarification, the $22.00 charge isn't for a new subscription term or a renewal. It's a prorated charge for seat usage that wasn't billed during the previous billing period, so it's expected to appear on the following invoice.

    To help avoid unexpected seat charges in the future, you can share files with Can view access instead of Can edit access. This allows collaborators to view and comment on your files without being upgraded to a billable Full seat. You can also learn more about how seat changes and billing work in these Help Center articles:

    Since your support case is already being handled, I'll close this thread here.

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