Request a refund for a professional plan

Hi Figma team,

I recently subscribed to the Figma Professional plan (charged $20) hoping it would meet my needs for UI/UX design and prototyping for my cybersecurity studies and personal projects.

After using it for a short period, I realized the plan doesn't offer the specific features I actually need for my workflow, and I decided to cancel my subscription. Since I won't be using the paid features going forward, I would like to kindly request a refund of the $20 charge.

I understand that refunds are typically not granted, but I would appreciate it if you could review my case as I did not use the full value of the subscription during this billing period.

My account email: [redacted by moderator to remove personal information]

Thank you for your time and support.

Best regards, FELIPE INACIO

[Moderator note: This post was merged from Request for refund — Professional plan didn't meet expectations for my workflow into Request a refund for a professional plan on 15-Jun-2026.]

Hey ​@Felipe Inácio, welcome to Figma Forum and thanks for reaching out. I've merged your posts into a single thread so everything is tracked in one place, and removed some personal information from your original posts to protect your privacy.

Looking into this now and will follow up with an update. Appreciate your patience. 🙏🏻

Hi again ​@Felipe Inácio, following up here. I've opened a case with our Product Support team so they can review the charge and your refund request. Your case number is: 1963545, and they'll reach out at the email tied to your Figma account.

Please check your inbox for an email from me — the team will need to confirm a couple of details before they can proceed.

If you haven't already, make sure your plan is fully cancelled to avoid any further charges and learn more about the refund policy here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Keep an eye on your inbox for next steps.

Hi Michelle,

Thank you for processing the cancellation and refund. I have received the credit note, but the $20.00 refund has not yet appeared in my Mastercard account ending in 6346. I understand it may take 5-10 business days, but I wanted to confirm if everything is correct on your end or if any additional information is needed from my side.

Please let me know if I should wait a bit longer or if there's anything else I need to do.

Best regards,