Hello Figma Support,
I am experiencing a serious and recurring issue with Figma Make.
During my work on a mobile app design, Figma Make repeatedly displays a connection failure or disconnects while processing a prompt. The generation does not complete and no usable result is produced.
This has happened many times across multiple attempts. In most cases, I have to submit the same prompt again from the beginning. My internet connection is stable, and the issue also occurs after refreshing the page and restarting the browser.
The main problem is that AI credits appear to have been deducted for these failed and incomplete generations.
Based on my credit balance before and after the failures, I estimate that more than 2,000 AI credits may have been consumed without receiving a completed result. I recently purchased additional credits specifically to continue this project, making the repeated deductions particularly concerning.
I am therefore requesting:
1. A detailed review of my Figma Make activity and AI credit usage during the affected period.
2. Identification of all generations that failed, timed out, or ended with a connection error.
3. Restoration of all credits deducted for generations that did not complete or produce a usable result.
4. Confirmation of whether this is a known Figma Make issue.
5. Guidance on how I can prevent further credit loss while the issue is being investigated.
Affected period:
[INSERT DATES AND APPROXIMATE TIMES]
Affected Figma Make file:
[INSERT FILE LINK]
Figma account email:
[INSERT YOUR FIGMA EMAIL]
Plan:
Professional plan with additional purchased AI credits
Environment:
- Device: Mac
- Browser: Safari
- Operating system: macOS
- Stable internet connection
- No intentional interruption of the generation
I have attached:
- A screen recording showing the issue
- Screenshots of the connection error
- Screenshots of my AI credit balance and usage
- Proof of the additional credit purchase
Please do not treat this only as a general troubleshooting request. I am specifically requesting an account-level usage audit and restoration of the AI credits consumed by failed Figma Make runs.
I would appreciate a clear breakdown of the affected usage and a timely resolution, as the repeated failures are currently preventing me from completing my project despite paying for additional credits.
Kind regards,
Elias Nosnik
