Hey ​@grace11919 - happy to try and help. I saw you actually filed a support ticket. Can you clarify a couple of things for me, so I can make sure you get the right information?

• Are you wanting to apply your existing education verification to another team?
  • If that’s the case, is that team in a different account than the one you were were given education approval under?
  • If you want to apply it to another account, is that account registered under a personal email address?
• Or are you wanting to just get education status removed with no other action?

Hi! I did submit a ticket, but the confirmation for the ticket told me to post here because of my plan level — so I did. But you saw the ticket, so does that mean I didn’t have to post here? I’m confused. Bad UX on Figma’s part.

Sorry for the confusion -- it was intentional for you to get sent here to post. I am follow up to help you situate your account.

To make sure I give you the best instructions, can you provide the following info?

• Are you wanting to apply your existing education verification to another team?
  • If that’s the case, is that team in a different account than the one you were were given education approval under?
  • If you want to apply it to another account, is that account registered under a personal email address?
• Or are you wanting to just get education status removed with no other action?

Depending on what you’re looking for, I may need to have you reach out to our education team directly.