Hi, I need to downgrade my account from the education plan back to the starter plan. I’m not sure how this works — do I just post here and will someone show up to create a ticket for this..? Help!
Question
Remove education plan from my account
Hey
- Are you wanting to apply your existing education verification to another team?
- If that’s the case, is that team in a different account than the one you were were given education approval under?
- If you want to apply it to another account, is that account registered under a personal email address?
- Or are you wanting to just get education status removed with no other action?
Hi! I did submit a ticket, but the confirmation for the ticket told me to post here because of my plan level — so I did. But you saw the ticket, so does that mean I didn’t have to post here? I’m confused. Bad UX on Figma’s part.
Sorry for the confusion -- it was intentional for you to get sent here to post. I am follow up to help you situate your account.
To make sure I give you the best instructions, can you provide the following info?
- Are you wanting to apply your existing education verification to another team?
- If that’s the case, is that team in a different account than the one you were were given education approval under?
- If you want to apply it to another account, is that account registered under a personal email address?
- Or are you wanting to just get education status removed with no other action?
Depending on what you’re looking for, I may need to have you reach out to our education team directly.
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