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Question

Remove an Orphaned Figma File

  • December 25, 2025
  • 5 replies
  • 40 views
Van Dang EML

Hi,

 

Our company previously worked with a design agency that used Figma to create design files and shared access with us via a Figma link.

 

Everything was fine until recently, when we discovered that the file has been publicly shared with anyone who has the link.

 

We would now like to restrict access to this file. Ideally, we want to:

  • Obtain a copy of the file in our own Figma account, and

  • Remove or disable the original file hosted in the design agency’s account.

  •  

We contacted the design agency, but they informed us that they no longer have access to the file in their account.

 

Our questions are:

  • Can Figma Support confirm who the current owner of the Figma file is?

  • Can you verify whether the owner account is still active?

 

If this is something only Figma Support can assist with, we are happy to share the Figma link privately for further investigation.

 

Thank you for your help.

5 replies

djv
Figmate
  • djv
  • Community Support
  • December 26, 2025

Hi ​@Van Dang EML, thanks for reaching out! 

We’re normally not able to assist with file management here on the forum, but if you have the file URL link, we can try to take a look at the permissions on the backend to confirm the file owner and its current and inherited permissions.

Please feel free to share the URL link in this topic thread if you have it, and we’ll see what we can do. 

    Erda Hawes
    • Erda Hawes
    • New Member
    • December 27, 2025

    thank you

    Van Dang EML
    • Van Dang EML
    • Author
    • New Member
    • December 28, 2025

    Hi ​@Van Dang EML, thanks for reaching out! 

    We’re normally not able to assist with file management here on the forum, but if you have the file URL link, we can try to take a look at the permissions on the backend to confirm the file owner and its current and inherited permissions.

    Please feel free to share the URL link in this topic thread if you have it, and we’ll see what we can do. 

    Hi ​@djv, I’ve sent you links. Please help check them. Sorry, they’re considered sensitive so I am not supposed to share them in this thread.

    thunder213
    • thunder213
    • New Participant
    • December 28, 2025

    Yeah, orphaned files like that happen when the original owner/agency loses access. Best move is to privately share the file URL with Figma support (like the user did with @djv). They'll check ownership and can likely transfer or delete it for you. No self-service way unfortunately.

    ksn
    Figmate
    • ksn
    • Community Support
    • December 29, 2025

    Hey ​@Van Dang EML - Denise is currently away for the holiday, so I just followed up with you via email to get you connected to our support team for further help. Please be on the lookout for it.

    Also, ​@thunder213 is correct: this kind of issue will need to be addressed with support via email directly, for both privacy and security reasons. However, each scenario is unique -- I can’t guarantee what exact actions will be taken.

    Thank you for your understanding! 

     

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