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Hi

A few of my students keep receiving the message “an admin needs to update a seat so they can get access” (with a red exclamation mark next to it).

I am currently using the free Edu plan, and at the moment there are about 38 Collab seats already taken. The students experiencing this issue have attempted verification, and their status is showing as Collab, but they are still unable to gain access.

Could you please advise on the solution or next steps? Is this related to a seat limitation, or is there something else that needs to be updated on my end? What exactly? 

Thank you very much for your help!

 

Hey ​@Anastasiia LingoLift , happy to help!
I can see on the backend that your Education plan expired on September 29, 2025. It looks like you’re part of a bootcamp, can you confirm? If you’re the bootcamp admin, you’ll need to re-verify here: Apply to join our list of trusted partners and verify your students directly.


If you’ve already gone through that process but are still running into issues, please ask your bootcamp admin to reach out to the Education team for assistance by sending an email directly to bootcamps@figma.com.
For more details on verification status, you can also check this guide: Figma For Education
Hope this clarifies!

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