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Question

Refund request unintended subscription renewal

  • July 5, 2026
  • 2 replies
  • 20 views
조현서

Hello,

I would like to request a refund for an unintended subscription renewal.

On July 4, 2026, I was charged $38.50 USD for a Figma Professional Team monthly subscription. I did not intend to renew or continue this subscription, and I did not realize that it would renew automatically.

As soon as I noticed the charge, I immediately canceled the subscription and contacted Figma Support to request a refund. Unfortunately, my refund request was denied.

I have not intentionally used the paid features after the renewal, and I sincerely did not mean to continue the subscription. I am a student, and this unexpected charge is a significant financial burden for me.

Here are my billing details:
- Invoice ID: in_1TpPTQIvcqWR3dFD9jWRsLjr
- Subscription: Figma Professional Team (Monthly)
- Start date: July 4, 2026
- End date: August 4, 2026
- Amount charged: $38.50 USD

Could a moderator please review my case or help escalate it to the billing team? I would sincerely appreciate any consideration for a refund.

Thank you very much for your time and assistance.

2 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 6, 2026

Hi ​@조현서, Celyn from the Figma Community Support team here.

I understand that you didn't intend to renew your subscription, and I can see why this unexpected charge would be concerning, especially as a student. Thank you for taking the time to explain the situation and provide all of the details.

While we're not able to review or make decisions on billing requests here on the Community Forum, I was able to locate your support ticket (#1997236). I've gone ahead and added an internal note to your ticket so the Billing team has additional visibility into your request. They'll review your case and follow up with you as soon as they're able, so please keep an eye on your inbox.

Thank you for your patience in the meantime. I hope the team is able to get this sorted out for you soon 🙏

조현서
  • 조현서
  • Author
  • New Member
  • July 6, 2026

Thank you very much for your response and for adding the internal note to my ticket. As a student, this unexpected renewal has been financially difficult for me, so I sincerely hope the Billing team will consider my refund request. I truly appreciate your help and will wait for their reply.😊

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