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Refund request for unexpected charge after downgrading Professional plan

  • August 12, 2026
  • 1 reply
  • 27 views
Minnie Nguyen

Hi Figma Support Team,

I’m writing to request a refund for the unexpected $108.54 USD charge on my account.

I originally subscribed to the Professional plan and created a Team with a few collaborators for a school project. After finishing the project, I downgraded my Professional plan to Free/Starter plan before the renewal date, believing this would stop the subscription and prevent further charges.

I later learned that the Team could still be billed based on the number of seats. I only invited the collaborators for our project and did not intend to keep the Team or continue paying for those seats.

After discovering the charge, I immediately deleted the Team and contacted Figma Support. My ticket is #2054538. It has now been almost a week but I still haven’t received a response. I understand how the billing works now, so I’m simply hoping someone can check my ticket status and review my refund request.

I’m a student, so $108.54 USD is a significant amount of money for me. Since this charge was completely unintentional, I would really appreciate your understanding and hope you could consider issuing a refund.

Thank you very much for your help.

Best answer by Celine_

Hey Minnie, Celine from the Community Support team at Figma here.

Thanks for following up. I checked internally and can see that a support agent has now replied to your case #2054538 with a detailed breakdown of the charge.

To clarify one point here, the $108.54 charge isn't a renewal for a new subscription period. It's a catch-up invoice for seats that were added to your team during the previous billing period but hadn't yet been billed. Catch-up invoices account for seat changes that occurred during a billing period.

Please check your inbox for the team's response and continue the conversation directly through your existing support case for your request, as our Support team is best equipped to review account-specific billing details.
Since your request is now being handled there, I'll go ahead and close this topic here. Thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • August 12, 2026

Hey Minnie, Celine from the Community Support team at Figma here.

Thanks for following up. I checked internally and can see that a support agent has now replied to your case #2054538 with a detailed breakdown of the charge.

To clarify one point here, the $108.54 charge isn't a renewal for a new subscription period. It's a catch-up invoice for seats that were added to your team during the previous billing period but hadn't yet been billed. Catch-up invoices account for seat changes that occurred during a billing period.

Please check your inbox for the team's response and continue the conversation directly through your existing support case for your request, as our Support team is best equipped to review account-specific billing details.
Since your request is now being handled there, I'll go ahead and close this topic here. Thank you!

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