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Question

Refund Request for Cancelled Figma Subscription Charge

  • March 3, 2026
  • 1 reply
  • 14 views
Jennie Ha

Hello Figma Support Team,

I hope you are doing well.

I noticed a charge of $109.22 on March 2, 2026 (Receipt #2643-3090) for a Professional Full subscription. However, I had already cancelled my subscription before this billing date.

Since the subscription was cancelled, I would like to understand why this payment was processed and kindly request a refund for the charged amount.

Please review my account and let me know the reason for the charge and the refund process.

Thank you for your assistance.

 

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 3, 2026

Hi ​@Jennie Ha, Celyn here from Figma Community Support. Thanks for reaching out.

Appreciate you sharing the details — I understand you’re confused about a $109.22 charge on your recent invoice after cancelling your Professional plan.

For privacy and security reasons, we’re not able to review billing details here on the forum, but I can see that your ticket #1773296 is already with our Support team and currently in progress.

Someone will be in touch with you shortly with more clarity and next steps.

Thanks for your patience while we look into this.

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