Refund Request for Annual Auto-Renewal Charge(환불요청 부탁드립니다.)

Hi ​@신성철, Celyn from the Figma Community Support team here.

Thanks for taking the time to reach out. I understand you weren't expecting this annual renewal.

Just to clarify, changing users to View seats doesn't automatically cancel an existing Professional subscription or prevent it from renewing. If the goal is to stop future renewals, the Professional plan itself also needs to be canceled before the renewal date.

While we're not able to review or make decisions on billing requests here on the Community Forum, I was able to locate your support ticket (#1998439) and have gone ahead and added an internal note so our Billing team has additional visibility into your request.

In the meantime, if you wish to proceed with the cancellation of your Professional plan, you can follow the steps below to help prevent any further charges while your request is being reviewed:

1. Using the browser or the Figma desktop app, locate the Professional team in the file browser sidebar.
2. Click Admin.
3. Select the Settings tab.
4. In the Plan section, click Cancel plan.
5. Figma will ask for a cancellation reason. Select the most appropriate reason and click Cancel plan.

You can find more information here:

• Downgrade or cancel your plan
• Manage billing on the Professional plan

Hope this helps, and thank you for your patience while the Billing team reviews your request 🙏🏻