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Question

Refund request after subscription cancellation

  • February 4, 2026
  • 1 reply
  • 13 views
Mohylevska Tamila

Hello, I canceled my subscription and switched to the free plan yesterday because the project is finished. However, a payment was still charged. Could you please explain why this happened and refund the amount? Thank you very much for your help. Kind regards, Tamila Mohylevska

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • February 5, 2026

    Hi ​@Mohylevska Tamila ,

     

    I understand that you’re seeing a charge even after canceling your subscription.

     

    I can see that you’ve already submitted a support ticket(#1725958) for this, and as our support specialist explained there, this charge is expected. Prorated charges can appear on a following invoice to account for seat usage that wasn’t billed during the previous billing period. Your plan has now been canceled, and you won’t see any additional invoices unless you choose to resubscribe in the future.

    If you have any additional questions or concerns, feel free to reply to the ticket email.

     

    You may also find this article helpful for more details: Downgrade or cancel your plan

     

    Thanks,

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