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Question

Refund Request - Accidental extra seats added to my invoice

  • May 25, 2026
  • 1 reply
  • 8 views
Marisa de Jesus

Hello! 

I intended to purchase only 1 Dev seat for my team. However, when the invoice was generated, extra accidental seats were added, making the invoice amount much higher than expected.

 I have already gone into my Admin settings and downgraded all those accidental extra users, and mine as well, back to free "Viewer" seats. Since this was an accidental system upgrade and the extra seats were not intended, could you please issue a refund/credit for the extra charges and adjust my billing to reflect only the 1 Dev seat?

 

Thank you in advance.

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • May 26, 2026

Hi ​@Marisa de Jesus,


I understand that you accidentally added extra Dev seats and are requesting a refund for the unintended charges.

 

Unfortunately, we're unable to handle individual billing requests here in the Forum due to privacy and security concerns. However, I can see that you've already submitted a support ticket(#1922251), and one of our specialists has already replied with a detailed explanation regarding your billing.

 

Since you're already connected with our support team directly through your ticket, I'll go ahead and close this topic. Please take a moment to review the reply in your ticket email, and if you have any further questions or concerns, feel free to continue the conversation there.


Thanks!

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