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Question

Refund Request

  • July 11, 2026
  • 1 reply
  • 40 views
WooTK Kim

Hello,

I am writing to request a refund for an unexpected automatic renewal charge that was made on July 12.

I intended to purchase and use Figma for only one month, and I did not believe that automatic renewal was enabled. However, I was charged again automatically on July 12. This renewal was not intentional, and I had no plan to continue using the service.

I have not used Figma at all after this charge was made. Because this appears to be an unintended renewal or billing issue, I would appreciate it if you could review this payment and process a refund.

Please also cancel any active subscription or renewal on my account to prevent further charges.

Please let me know if you need my invoice ID or any additional information.

Thank you.

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • July 11, 2026

    👋🏻 Hi ​@WooTK Kim — welcome to Figma Forum, and thanks for the breakdown of what happened.

    I've connected your request with our Product Support team. Your case number is: 2010280, and they'll reach out at the email tied to your Figma account.

    Before their reply comes through, I'd recommend cancelling any active subscription now to make sure no further charges process in the meantime: Upgrade or downgrade your plan → Downgrade or cancel your plan.

    Please keep an eye on your inbox for next steps.

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