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Question

Refund

  • May 12, 2026
  • 1 reply
  • 10 views

Anna Chang

Hello, the last fee was automatically charged, but I was unaware that it was being billed regularly. Since I haven't used the service at all after the payment, is it possible to get refund? 

1 reply

Gayani_S
Figmate
  • Community Support
  • May 12, 2026

Hey ​@Anna Chang, thanks for reaching out! 

I’d love to help point you in the right direction, but I just need a bit more detail to better understand what happened. For example:

  • Are you looking to cancel your Professional plan going forward?
  • Or are you referring to a specific recent charge you didn’t expect?

If you can share a bit more about what you’re seeing, I’ll do my best to guide you on next steps!