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Refund

  • December 25, 2025
  • 1 reply
  • 8 views

Alyna

Hello, 

An automatic payment was made on December 25, 2025 at 05:15 due to me leaving the subscription active. I am the account owner and this email is linked to it.
This payment was not requested by me. I request that the amount used be deducted from the bill and the remaining amount be refunded.

1 reply

djv
Figmate
  • Community Support
  • December 26, 2025

Hi ​@Alyna, thanks for reaching out! 

My team here on the forum isn’t able to assist with Billing here on the forum, but I took a look at your email associated with your forum account. I can see that you reached out to support directly on ticket #1655976, and the team helped you out earlier today. 

If you have any further questions or concerns, please reach out to support directly via email.