recover deleted account on figma

​@ksn  ​@Junko3  Does it take so long to process a case? Your employee can just look it up on the server and make a refund, so why are you prolonging the procedure unnecessarily?

​@Cavidan On our end, we (meaning community moderators here on the forum) don’t know the specifics on how the process runs to give you an answer to why your potential refund is being held up.

All we know is that in situations like yours, there are very, very strict security requirements our support team has to go through in order to make any changes. I hope you can understand that from an information safety perspective. 

I know it’s been an overall negative experience for you, and I wish I could do more on my end to alleviate this. Unfortunately, beyond what I’ve previously mentioned, there is nothing else the rest of us on the community forum end can do.

Pease continue your conversation via your active support ticket with any future concerns or feedback.

​@ksn  ​@Junko3 No official person contacts me via email. They can write to my email but they don't.