Skip to main content

Our other Figma account was recently compromised. We have lost access, and it appears that the account was deleted by an unauthorized person. This account contained important design work.We kindly ask you to:
- Help us recover the compromised account if possible, or
- Transfer all existing projects and files from the compromised account to our new account.
These files are critical to our work, and we would deeply appreciate your assistance in restoring access or migrating the content.

I already have a ticket open with the email of the admin of the account compromised, ticket number is 1431224. We are ready to provide any additional evidence to confirm our ownership of the account and its content.

Thank you in advance for your help and understanding.
Best regards

Hi ​@Rebecca Tarozzi, 

 

I understand you're dealing with a compromised account and need help recovering your important design work.

It looks like your ticket, #1431224, has already been escalated to the appropriate team, and the new reference number is #1431248. Please continue conversation directly in the ticket with the specialist.

 

For any other community members who might come across this post: unfortunately, due to security and privacy reasons, we cannot discuss individual account issues like this here in the forum.

If you need assistance with a similar situation, please contact our support team directly by submitting a report here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=29069632540055

 

Thanks,

Reply


Terms & ConditionsCookie settings