I am a currently enrolled student for a visual design degree.
When I attempt to re-verify my status, I receive the common error message: "We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."
I have already tried contacting SheerID but have not received a response.
Please manually reset my verification status so I can submit my updated documents and continue using Figma for my studies.
Best answer by Celine_
Hey
If you have additional question please continue via your case for further assistance. I’ve gone ahead and closed the topic here. Thank you!
Hey
Could you please confirm that you’ve contacted SheerID using their Contact Form? You can submit an appeal there along with any additional documentation, and their team will review it to determine whether your status can be approved.
If you’ve already shared additional documents and were told that SheerID couldn’t process them, please reply directly to their message and CC education@figma.com so the Figma for Education team can take a closer look. (As a reminder, Figma cannot review documents or confirm individual user eligibility.) Thank you!
Hi Celine, thank you for the tip. I have just replied to the SheerID automated email and CC'ed education@figma.com as you suggested. I've also attached my documents to that email. Since I am using the same account here as my Figma account, the education team should be able to identify me. Thanks again for your guidance!
Hey
If you have additional question please continue via your case for further assistance. I’ve gone ahead and closed the topic here. Thank you!
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