Re-registration of deleted account

Hi ​@rocio_eme, thanks for reaching out! 

I completely understand the urgency here. We generally recommend waiting a full 24 hours before trying to create a new account with the same email address that you used previously. It can take a bit of time for the account deletion to fully process. How many hours has it been? 
 

If it’s still within the first 24 hours, please continue to wait, before attempting to create the account. But if a full 24 hours has lready passed, please let me know. I can escalate your existing support ticket (#1940194) to try and get you connected with our team on priority.

Hi! How are you? Hope you’re doing great.
I delete the account on Monday and received the email confirmation at 2:39 p.m. I tried to use this email yesterday during the day without success.

Today I tried again in base of the response I received from the Figma Support Team but the platform informs me the same message: Your request has been fail.

Could you escalate my supporting ticket so I can create a new account? Thank you so much! Best, Rocío.

Hi! I just tried again on creating an account and I created it successfully! Thank you so much!! Best.

Hi ​@rocio_eme, thanks for following up! 

So glad to hear this! Please let me know if you run into any further issues. 

Hi ​@djv!
I have the same problem with my different email account, I have already tried the methods recommended in other topics (another browser, another device, incognito mode, wait a day), but nothing worked. Can you help me?

Honestly, I want to solve this problem as soon as possible, since I have limited time.

Hey ​@Cbytl , Celine from the Community Support at Figma here, chiming for ​@djv !  Sorry to hear you're running into the same issue. Since you've already tried the recommended troubleshooting steps (different browser, different device, Incognito mode, and waiting 24 hours) and are still unable to create a new account with your other email address, we'd like our Support team to take a closer look. I've sent you a DM so we can gather a few details and point you in the right direction for further investigation. Please check your inbox, thank you!