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MichaelV
MichaelV
New Member
December 9, 2025
Question

Question about payment

  • December 9, 2025
  • 3 replies
  • 165 views
I canceled my subscription, but I'm still billed for $5 next month, what is it for and how can I cancel it?5,00 $ one-time charges and credits - 
What is this invoice for? I didn’t connect anything, before that I had a dev mod connected, but I canceled it and I don’t need it anymore! And now they want to just charge me $5
    This topic has been closed for replies.

    3 replies

    ksn
    Figmate
    ksn
    Community Support
    December 9, 2025

    Hi ​@MichaelV - sorry about the unexpected billing! Happy to help get you to the right place, so your charges can be reviewed.

    When it comes to account or billing related questions, you will need to get in touch with our support team for further assistance. To protect your personal information, we are not able to assist with any billing changes on the forum (refunds requests, payment method changes, etc). 

    Can you please PM me to verify the best email to contact you with? If you filed a ticket with support, please also include the number if you have it. Thanks!

     

    MichaelV
    MichaelVAuthor
    New Member
    December 10, 2025
    I sent you a private message
    ksn
    Figmate
    ksn
    Community Support
    December 10, 2025

    Thank you! I just received it. I’ll close out this topic now, but let me know if you need additional help in our conversation.

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