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Question

Purchased Professional plan on wrong team

  • April 29, 2026
  • 3 replies
  • 50 views
Osaz

Hi Good day,

My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.

Please help. 

3 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • April 29, 2026

Hi ​@Osaz, Celyn from Figma Community Support here.

Thanks so much for reaching out and sharing what happened - I can see why this feels urgent, especially with your team’s work tied to the original team.

I’ve gone ahead and created a support ticket for you so the team can take a closer look and help get this sorted. Your case number is #1875188.

Someone will be in touch shortly, so please keep an eye on your inbox.

We’ll work with you to get things back on track 🙌

    Osaz
    • Osaz
    • Author
    • New Member
    • April 29, 2026

    Thanks ​@Celyn_L. I will be on the lookout for the message from support. 

      Wirkkarl
      • Wirkkarl
      • Active Member
      • May 24, 2026

      Hi Good day,

      My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.

      Please help. 

      This sounds more like an account/subscription assignment issue than a file problem, which is hopefully easier to resolve once support reviews the team IDs and billing details.

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