Hi Good day,
My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.
Please help.
Question
Purchased Professional plan on wrong team
Hi
Thanks so much for reaching out and sharing what happened - I can see why this feels urgent, especially with your team’s work tied to the original team.
I’ve gone ahead and created a support ticket for you so the team can take a closer look and help get this sorted. Your case number is #1875188.
Someone will be in touch shortly, so please keep an eye on your inbox.
We’ll work with you to get things back on track 🙌
Thanks
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