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Question

Purchased AI credits but can't use them in projects

  • March 19, 2026
  • 2 replies
  • 50 views
Bernardo Almeida

Hey everyone,

I purchased AI credits for my Professional plan but I'm unable to use them in my projects.

Here's my situation:
- Bought 1,000 AI credits
- Payment is scheduled for next billing cycle (April 1st)
- Credits show as "0 / 1,000" (available) in billing settings
- I've allocated credits to my account (toggle is ON)
- But when I try to use Figma AI in my project, it says I don't have credits

What I've tried:
- Hard reload (Ctrl+Shift+R)
- Logout/login
- Waited 30+ minutes
- Checked both team settings and project settings

The credits are there in the billing panel, but they're not working in the actual design files. Is there something I'm missing? Do I need to activate something else?

Thanks in advance!

 

    2 replies

    J
    Figmate
    • Junko3
    • Figmate
    • March 20, 2026

    Hi ​@Bernardo Almeida, 

     

    I understand you're still seeing the "No AI credits remaining" message, even after purchasing credits and waiting 30 minutes.

    Thank you for the detailed report and for troubleshooting this on your end.

    I can see you already have an open support ticket (#1804493), and our team is looking into it. Please wait for the specialist to reply via that ticket email.

     

    Thanks,

    Bernardo Almeida

    right! i’ll wait for that. thanks for all the support 

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