Publishing website in Figma Sites is unsuccessful

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I'm trying to publish my website but this error keeps returning:

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Harsh KharsaniSolution

New Member

@Tom Reem. Thank you for pitching in. This issue is been solved by Ryan. Will let you know if I face it again.

@Daniel Moses we tried 2 things in this case :-

1. At the extreme left bottom if there is an icon button with (A?). That means you are using a font that is not a Google font and figma only supports Google font and not machine fonts.

2. If you are using any Video in the file make sure it is not more than 10,485,760 bytes.

In my case it was both custom font as well as had a video with more bytes.

I hope this helps you.

isadorableAuthor

New Member

For those with the same problem: I just restored the previous version before the bug occurred, then I was able to publish again.

djv

Community Support

Hi @isadorable, thanks for flagging this!

Happy to hear you were able to restore the previous version then publish. Please let us know if you run into any further issues.

Helen Shek

New Member

Hi @dvaliao I am having a similar issue where it was working fine but now I am getting “Update attempt was unsuccessful”. There are no issues to review and I have a full seat as an individual user.

I tried to restore but it still didn’t work. Can you please help? I have a portfolio presentation tomorrow!

djv

Community Support

Hi @Helen Shek, thanks for reaching out!

Can you please send your file link to our support team here? https://help.figma.com/hc/en-us/requests/new

Our team can take a look at the backend of Sites to find what’s causing this for you.