Hi all,
I use video in my projects. Today I noticed no videos play in any prototype so I did some troubleshooting. Here’s what I managed to find:
Issue
Prototype does not play video in Figma app or Chrome but does play in Firefox.
How to reproduce issue
I’m using a 1.8mb video (1920x1080 MP4 xh265) in one frame in a new figma file.
Example
https://drive.google.com/file/d/1gNkH0iXg1_vJC8BLKVSW8UJdh_qQD5NJ/view?usp=sharing
https://drive.google.com/file/d/1gPncM4LRiKnSWtlHvehVpGRtSyFBB0xw/view?usp=sharing
Actions taken to remedy issue which did not work
- Deleted APPDATA DesktopProfile cache.
- Updated NVidia Driver to latest video driver.
- Uninstalled NVidia and clean uninstall of video driver.
- Checked for latest version of Figma
- Restarted computer numerous times.
- Reduced size of video file.
Hope someone can help me with this one!