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On July 14th, 2025, I transferred ownership of a project file titled "4조_시각디자인 리서치 조사 (Group 4_Visual Design Research Project)" to another member and then left the team.

I was the original owner. After I left, the project disappeared and none of the team members can access it anymore. It's also not in the Trash.

This project contains important collaborative work, and we would be very grateful if there's any way to recover even just the file contents.

Any advice or help would be much appreciated!

Hi ​@kanness0,

 

I understand that you transferred ownership of the file "4조_시각디자인 리서치 조사 (Group 4_Visual Design Research Project)" to another team member, but after you left the team, the file disappeared and no one on the team can access it anymore.

 

To help us try to locate the file, could you please share the URL of the file (and if possible the URL/Name of the team it was in) ? I've tried searching with the information you provided, but haven't had any luck so far.

You might be able to find the URLs from:

  • Desktop app: Right-clicking the tab and selecting "Copy URL," or checking the 'File > Recently Closed' menu.
  • Browser version: Your web browser's history.
  • Any previous conversations where you might have shared the file with collaborators.

That would be a great help in tracking it down.

 

Thanks,

- **File Name:** (4조)웹디자인 설계 및 디자인 
- **File URL:** https://www.figma.com/design/HZlTrAQwYMdENemMrZCK05/-4%EC%A1%B0-%EC%8B%9C%EA%B0%81%EB%94%94%EC%9E%90%EC%9D%B8-%EB%A6%AC%EC%84%9C%EC%B9%98-%EC%A1%B0%EC%82%AC?node-id=0-1&t=bmTbbePSHDnVUbEm-1  
- **Previous Team Name:** 4조
- **New Owner Email:** aredacted by forum admin/moderator to remove PII] 
- **Last Accessed:** July 10, 2025  
- **Current Error Message:** "Hmm, we couldn't find that one."

Could you please help us locate or recover this file?  
Thank you in advance!

Hi ​@kanness0,

 

Thanks for the info. I've checked on our backend and located the support ticket from the new owner's email.
I've gone ahead and added the details you've provided to that ticket. Our specialist is working on it, so please wait for them to reach out to you directly via the ticket to assist you further.

Note: For your privacy, we've removed those email addresses from your post.

Just to clarify, will the support team reach out to me directly at my email address, or will they be contacting the new owner's email instead?

Hi there,

The support specialist has already replied to the ticket you submitted, meaning the response was sent to the email address associated with your account.

 

Thanks!

I was unable to locate the email in my inbox.
Could you kindly resend it to  redacted by forum admin/moderator to remove PII]  at your earliest convenience?

It seems the reply was sent to the email address you mentioned yesterday afternoon. Please double-check your spam folder. The ticket number is #1429342.

According to our specialist's response, the file has been trashed. Our specialist requested that you ask a member of the file to restore it by following these steps: Delete and restore files

Thanks,

 

Note: For your privacy, we've removed those email addresses from your post.

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