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Emre Sari
Emre Sari
New Member
August 14, 2025
Solved

Problems with payment and billing address

  • August 14, 2025
  • 9 replies
  • 928 views

Hey,

I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the billing address and telling me that my country does not support the currency.

I filled in the credit card details and my billing address correctly. For context purposes, I live in the netherlands and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. 

I find it weird to come along such a problem. Could I get help with this?

 

    This topic has been closed for replies.
    Best answer by Celine_

    Hi there, I checked on the backend and it looks like namzo’s case has been resolved.

    If you’re experiencing a similar issue, here are the steps to update your billing currency:

    1. Create a new team and upgrade that team to the Professional plan, selecting your preferred currency during checkout. You can review all supported currencies here: Supported billing currencies
    2. Then, move your files and projects from the old team to the new one.


      This is currently the best solution, as it’s not yet possible to change the currency on an existing subscription.
      Still if you're running into an error related to your billing address and currency that may be different to this one, please reach out directly to our support team via the secure form here: Submit a request. They’ll be able to look into your specific case in detail, since we can’t handle individual payment issues here in the forum for privacy and security reasons. Thanks for your understanding!

     

    9 replies

    Figmate
    Junko3
    Figmate
    August 14, 2025

    Hi ​@Emre Sari ,

     

    I understand you’re trying to upgrade to the Professional plan, but you're running into an error related to your billing address and currency, even though you're based in the Netherlands and paying in euros.

    To help move things forward, I’ll go ahead and open a support ticket on your behalf using the details you provided.

    One of our specialists will take a closer look and follow up with you via email using the address we have on file for your account.

     

    Thanks!

    namzo
    namzo
    New Member
    September 2, 2025

    Hi ​@Junko3,

    I have the same problem. I’m trying to reactivate my professional plan, but it does not allow me pay in euro.

    Celine_
    Figmate
    Celine_
    Community Support
    September 2, 2025

    Hey ​@namzo , thanks for reaching out to us! I am working closely with Junko.

    Could you confirm if you’re also based in the Netherlands? Once I have that infornation, I’ll go ahead and create a support ticket on your behalf. Thanks!

    namzo
    namzo
    New Member
    September 2, 2025

    ​@Celine_ Yes, I’m also based in the Netherlands 

    Celine_
    Figmate
    Celine_
    Community Support
    September 2, 2025

    Thank you for the confirmation! I’ve created a support ticket on your behalf (for reference, your case number is 1492562). Someone will reply you soon, thanks!

      Shinji00
      Shinji00
      New Member
      October 9, 2025

      I have the same problem too. I’m trying to activate my professional plan, but it does not allow me pay in JPY and USD.

      Celine_
      Figmate
      Celine_Answer
      Community Support
      October 10, 2025

      Hi there, I checked on the backend and it looks like namzo’s case has been resolved.

      If you’re experiencing a similar issue, here are the steps to update your billing currency:

      1. Create a new team and upgrade that team to the Professional plan, selecting your preferred currency during checkout. You can review all supported currencies here: Supported billing currencies
      2. Then, move your files and projects from the old team to the new one.


        This is currently the best solution, as it’s not yet possible to change the currency on an existing subscription.
        Still if you're running into an error related to your billing address and currency that may be different to this one, please reach out directly to our support team via the secure form here: Submit a request. They’ll be able to look into your specific case in detail, since we can’t handle individual payment issues here in the forum for privacy and security reasons. Thanks for your understanding!

       

      lindarrr
      lindarrr
      New Member
      January 28, 2026

      I am having exactly the same issue. I am from Latvia. If I change to dollars, it still says it is not an accepted currency. And no, I won't create new teams. I just want to pay for the full seat!

      djv
      Figmate
      djv
      Community Support
      January 28, 2026

      Hi ​@lindarrr, thanks for following up here! 

      Since you are located in Latvia, this is likely occurring because your current address doesn’t match the accepted currency. Are you selecting USD (US Dollars) instead of EUR (Euros)? 

      This message occurs when the billing address linked to the payment method is in a country that doesn’t support payments. To fix this, you’ll need to use a payment method that allows EUR transactions or update your billing address to a country that can pay in Euros.

      Please let me know if you continue to run into issues. I can help get you connected with our support team, who are better suited to assist with Billing issues. 

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