Hey,
I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the billing address and telling me that my country does not support the currency.
I filled in the credit card details and my billing address correctly. For context purposes, I live in the netherlands and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times.
I find it weird to come along such a problem. Could I get help with this?
Hi
I understand you’re trying to upgrade to the Professional plan, but you're running into an error related to your billing address and currency, even though you're based in the Netherlands and paying in euros.
To help move things forward, I’ll go ahead and open a support ticket on your behalf using the details you provided.
One of our specialists will take a closer look and follow up with you via email using the address we have on file for your account.
Thanks!
Hi
I have the same problem. I’m trying to reactivate my professional plan, but it does not allow me pay in euro.
Hey
Could you confirm if you’re also based in the Netherlands? Once I have that infornation, I’ll go ahead and create a support ticket on your behalf. Thanks!
Thank you for the confirmation! I’ve created a support ticket on your behalf (for reference, your case number is 1492562). Someone will reply you soon, thanks!
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