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Hey,

I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the billing address and telling me that my country does not support the currency.

I filled in the credit card details and my billing address correctly. For context purposes, I live in the netherlands and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. 

I find it weird to come along such a problem. Could I get help with this?

 

Hi ​@Emre Sari ,

 

I understand you’re trying to upgrade to the Professional plan, but you're running into an error related to your billing address and currency, even though you're based in the Netherlands and paying in euros.

To help move things forward, I’ll go ahead and open a support ticket on your behalf using the details you provided.

One of our specialists will take a closer look and follow up with you via email using the address we have on file for your account.

 

Thanks!

Hi ​@Junko3,

I have the same problem. I’m trying to reactivate my professional plan, but it does not allow me pay in euro.

Hey ​@namzo , thanks for reaching out to us! I am working closely with Junko.

Could you confirm if you’re also based in the Netherlands? Once I have that infornation, I’ll go ahead and create a support ticket on your behalf. Thanks!

​@Celine_ Yes, I’m also based in the Netherlands 

Thank you for the confirmation! I’ve created a support ticket on your behalf (for reference, your case number is 1492562). Someone will reply you soon, thanks!

I have the same problem too. I’m trying to activate my professional plan, but it does not allow me pay in JPY and USD.

Hi there, I checked on the backend and it looks like namzo’s case has been resolved.

If you’re experiencing a similar issue, here are the steps to update your billing currency:

  1. Create a new team and upgrade that team to the Professional plan, selecting your preferred currency during checkout. You can review all supported currencies here: Supported billing currencies
  2. Then, move your files and projects from the old team to the new one.


    This is currently the best solution, as it’s not yet possible to change the currency on an existing subscription.
    Still if you're running into an error related to your billing address and currency that may be different to this one, please reach out directly to our support team via the secure form here: Submit a request. They’ll be able to look into your specific case in detail, since we can’t handle individual payment issues here in the forum for privacy and security reasons. Thanks for your understanding!

 

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