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Question

Problem loading designs on the platform.

  • February 25, 2026
  • 1 reply
  • 13 views
Devilwolf

Good afternoon,

I am writing to inform you that the Figma platform is not loading my designs correctly.

Please contact me at the following email address:

[redacated]

I await your response as soon as possible.

Best regards,
Devilwolf

    1 reply

    ksn
    Figmate
    • ksn
    • Community Support
    • February 25, 2026

    Hi ​@Devilwolf - happy to help you troubleshoot.

    First, I redacted your email address from your post to protect your personal information.

    Can you give me more information on what is not loading correctly?

    Are you noticing performance issues? Like things are slow to load, and when they do, assets are not appearing correctly?

    Is it only a single file that has issues, or is it multiple files?

    Do you have loading issues on both the desktop app and Figma on the web? Or is it only happening in one place?
     

    --

     

    A couple of things I’d like for you to try:

    1. Please completely shut down and restart your computer -- this may help improve the loading time, especially if you’ve not done this for a while.
    2. If that does not change anything, please visit this help page and run through some additional suggestions we have: https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist

     

    Please let me know how this goes once you have a moment.

     

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