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Question

Problem connecting to Figma


1Wolf

My projects won't open in Figma Windows because the connection speed is too bad.

3 replies

Celine_
Figmate
  • Community Support
  • 3685 replies
  • June 27, 2025

Hi 1Wolf, Celine from the Community Support team here. Sorry to hear you're having trouble loading your projects on Windows!

Figma depends on a stable internet connection to open and sync files, so if you're working with limited bandwidth, performance can be affected.

Here are a couple of things you can try:

  • Switch to a faster or more stable network (like a wired connection or mobile hotspot, if available)

  • Close any unused tabs or background apps that might be using bandwidth

  • Our troubleshooting checklist that may be helpful for you

We’re actively working to improve the Figma experience in low-bandwidth environments. If this happens regularly, feel free to contact the support team by filling out this form: Submit a bug report
This will help us to track your case and continue making improvements. Thank you!

 


1Wolf
  • Author
  • New Member
  • 1 reply
  • June 27, 2025


I am getting this error when opening the project both in the Windows application and in the browser.

Something went wrong

Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.
 

https://status.figma.com/  This page doesn't open at all.  status.figma.com.PR_END_OF_FILE_ERROR
 

Did you boycott some countries?


Celine_
Figmate
  • Community Support
  • 3685 replies
  • June 30, 2025

Thanks for sharing these details. I see in the backend that you have reached out to the support team. I can confirm we have received your ticket and our team is looking into it.
We appreciate your patience while the team looks into it. Thank you!

Update: The technical quality team is currently waiting on a bit more information from you to continue their investigation. When you have a moment, feel free to reply to their message!


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