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Question

Pro plan issue

  • February 17, 2025
  • 1 reply
  • 11 views
Jet Games FZ-LLC

Hello,

I reached out to technical support regarding an issue with transferring a project or team from another workspace. (ticket #125939)  However, I received an automated response stating that I am on a Starter plan, while I actually have an active subscription on the Pro plan.

How can I resolve this issue?

 

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1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • February 17, 2025

Hey ​@Jet Games FZ-LLC, I’m really sorry for the mix-up—I can see that you’re on the Pro plan, so I’m not sure why you received that automated response. To make sure this gets resolved quickly, I’ve created a follow-up ticket for you (#1260149), and our team will be in touch soon. I appreciate your patience, and I’m here if you need anything else in the meantime!

 

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