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We paid for a Professional plan already and need to upgrade to Organisation. 

When I try to pay I see the full cost of the team from zero, but I want the previously paid plan to be included in the cost as a discount

Could you please help me?

Hey ​@Olga Nikolaeva - happy to help get you in the right direction. It sounds like you’re wanting to have the cost you already paid for your professional plan to be prorated with the cost of upgrading to an organization one.

While I’m not able to help with this on the forum directly (for both security and privacy reasons), I can get you set up with someone on our support team that assists with billing and subscriptions.

Please fill out this form, and let me know when you have done so. Thank you!


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