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Question

Plugins Not Working

tomasmm

Hello everyone!

I've been using Figma for a short time, but I'm having trouble installing plugins. Every time I try, I get this error: 'An error occurred while loading the plugin environment.'

I've already tried the following troubleshooting steps:

  • Testing both on the app and in the browser (same issue in both)
  • Clearing the cache
  • Uninstalling and reinstalling the app
  • Checking for updates

None of these steps have solved the issue, and it happens with all the plugins I try to install (Lorem Ipsum, Unsplash, Google Icons, etc.).

Any idea what could be causing this and how I can fix it?

Thanks!

2 replies

ksn
Figmate
  • ksn
  • Community Support
  • 1609 replies
  • March 11, 2025

Hey ​@tomasmm - thanks for all of the detail! could you check on some additional things?

  1. (if you’re working with others on shared files) Does this happen to other collaborators, or are you the only one affected?
  2. Can you collect and attach your console log when trying to recreate the issue? The instructions on this are below.

 
Here's how to check the console log:

  1. Open Developer Tools by using a keyboard shortcut below:
  2. Select the console tab in the Developer Tools window
  3. With the console tab open, either recreate the behavior or error you experienced, or reload the file
  4. If you see any errors, capture your console log by right-clicking in the console space, then click "Save as..."

If you could also share network logs, that would be helpful as well -- instructions on that here.

--

Once you’ve done that, can you send that over to me via PM? I can review and pass over to technical quality team to take a look. 

tomasmm
1 person likes this
  • tomasmm
    tomasmm
tomasmm
  • tomasmm
  • Author
  • New Member
  • 1 reply
  • March 11, 2025

Hello!

 

Thanks for the help! 

 

As requested, I’ve sent to you a private message with all the information!

Reply


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