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please refund monthly sheet

  • August 12, 2026
  • 1 reply
  • 17 views
yunje.kim

원하지 않은 풀 월간시트가 등록되었습니다.

저희는 연간 풀 시트를 사용하고 있으며, 월간 풀 시트 사용을 원하지 않습니다.

환불 요청합니다.

 

An unwanted full monthly sheet has been registered.

We use the annual full sheet and do not wish to use the monthly full sheet.

I would like to request a refund. please.

Best answer by Celine_

Hey ​@yunje.kim , Celine from the Community Support team at Figma here.

Thanks for flagging this. What likely happened: a Full seat was added or assigned without an existing annual Full seat available to use, so Figma created it as a separate monthly subscription rather than pulling from your annual plan.

To stop this monthly seat from continuing going forward:

  1. Go to Admin → People, find the person on the monthly Full seat.
  2. Change their seat to a free View seat, or remove them from the team — either frees it up.

For more additional context, please check our Help Center article here: Why I am being charged monthly on an annual subscription.

For the refund request itself, it is generally non-refundable per Figma’s Terms of Service, but you can have our support team take a closer look at your case. So I've gone ahead and created a support ticket on your behalf so our team can review the charge and your account properly. Your case number is 2067402 sent to your email address: yxxxe.kxxm@sxxxg.xxm. Please add any additional details there, you'll hear back by email once they've looked into it.

Update: The support team replied to you directly via your support case with the next steps, please check your inbox. I’ll go ahead and close the topic here, thank you!

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • August 12, 2026

    Hey ​@yunje.kim , Celine from the Community Support team at Figma here.

    Thanks for flagging this. What likely happened: a Full seat was added or assigned without an existing annual Full seat available to use, so Figma created it as a separate monthly subscription rather than pulling from your annual plan.

    To stop this monthly seat from continuing going forward:

    1. Go to Admin → People, find the person on the monthly Full seat.
    2. Change their seat to a free View seat, or remove them from the team — either frees it up.

    For more additional context, please check our Help Center article here: Why I am being charged monthly on an annual subscription.

    For the refund request itself, it is generally non-refundable per Figma’s Terms of Service, but you can have our support team take a closer look at your case. So I've gone ahead and created a support ticket on your behalf so our team can review the charge and your account properly. Your case number is 2067402 sent to your email address: yxxxe.kxxm@sxxxg.xxm. Please add any additional details there, you'll hear back by email once they've looked into it.

    Update: The support team replied to you directly via your support case with the next steps, please check your inbox. I’ll go ahead and close the topic here, thank you!

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