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yunje.kim
yunje.kim
New Member
August 12, 2026
Solved

please refund monthly sheet

  • August 12, 2026
  • 1 reply
  • 35 views

원하지 않은 풀 월간시트가 등록되었습니다.

저희는 연간 풀 시트를 사용하고 있으며, 월간 풀 시트 사용을 원하지 않습니다.

환불 요청합니다.

 

An unwanted full monthly sheet has been registered.

We use the annual full sheet and do not wish to use the monthly full sheet.

I would like to request a refund. please.

    This topic has been closed for replies.
    Best answer by Celine_

    Hey ​@yunje.kim , Celine from the Community Support team at Figma here.

    Thanks for flagging this. What likely happened: a Full seat was added or assigned without an existing annual Full seat available to use, so Figma created it as a separate monthly subscription rather than pulling from your annual plan.

    To stop this monthly seat from continuing going forward:

    1. Go to Admin → People, find the person on the monthly Full seat.
    2. Change their seat to a free View seat, or remove them from the team — either frees it up.

    For more additional context, please check our Help Center article here: Why I am being charged monthly on an annual subscription.

    For the refund request itself, it is generally non-refundable per Figma’s Terms of Service, but you can have our support team take a closer look at your case. So I've gone ahead and created a support ticket on your behalf so our team can review the charge and your account properly. Your case number is 2067402 sent to your email address: yxxxe.kxxm@sxxxg.xxm. Please add any additional details there, you'll hear back by email once they've looked into it.

    Update: The support team replied to you directly via your support case with the next steps, please check your inbox. I’ll go ahead and close the topic here, thank you!

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    August 12, 2026

    Hey ​@yunje.kim , Celine from the Community Support team at Figma here.

    Thanks for flagging this. What likely happened: a Full seat was added or assigned without an existing annual Full seat available to use, so Figma created it as a separate monthly subscription rather than pulling from your annual plan.

    To stop this monthly seat from continuing going forward:

    1. Go to Admin → People, find the person on the monthly Full seat.
    2. Change their seat to a free View seat, or remove them from the team — either frees it up.

    For more additional context, please check our Help Center article here: Why I am being charged monthly on an annual subscription.

    For the refund request itself, it is generally non-refundable per Figma’s Terms of Service, but you can have our support team take a closer look at your case. So I've gone ahead and created a support ticket on your behalf so our team can review the charge and your account properly. Your case number is 2067402 sent to your email address: yxxxe.kxxm@sxxxg.xxm. Please add any additional details there, you'll hear back by email once they've looked into it.

    Update: The support team replied to you directly via your support case with the next steps, please check your inbox. I’ll go ahead and close the topic here, thank you!

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