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Question

Persistent issues with Figma Windowss App crash

  • April 8, 2026
  • 3 replies
  • 33 views
Iasmim

Hey team,

This issue started last week. At first, it only happened when I tried to add a comment (whether typing or pasting text), and I assumed it would resolve itself. However, yesterday it also started happening when I tried to upload images, and now it’s affecting various actions randomly.

This is happening on the Windows app, and it occurs across all documents (they open fine on desktop, but the issue persists in the app).

I’ve already tried all the suggested troubleshooting steps—disabling multicursor, clearing cache, and everything the bot recommended—but nothing has worked. I also opened a support case yesterday and haven’t heard back from the Figma team yet.

This is significantly impacting my work, as I’m losing hours each day dealing with it.

Has anyone experienced something similar or have suggestions on what I could try next?

 

3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 8, 2026

Hey ​@Iasmim, thanks for flagging this and sorry to hear this has been disrupting your work.

Thank you for already going through all the troubleshooting steps. I can see you’ve also reached out to support (Ticket #1833636). I’ve flagged this on our side to help get it prioritised, so someone from the team should be in touch with you soon.

In the meantime, it would really help speed up the investigation if you could reply to your support email with a bit more detail:

  • Whether this also happens in the browser, or only in the desktop app
  • Any patterns you’ve noticed (specific actions, file types/sizes, or after a certain amount of time)
  • Whether you’ve tried reinstalling the desktop app
  • A screen recording and your app/browser version, if possible

Appreciate you taking the time to share all of this and for your patience! 

Iasmim
  • Iasmim
  • Author
  • New Member
  • April 9, 2026

Hi ​@Gayani_S I just replied to the remail with all information. 
 

Do you know how long it will take to get looked into? 

 

Thank you so much for replying to me. I highly appreciate it =) 

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 10, 2026
Hey ​@Iasmim, thanks so much for sending over those details, I really appreciate you taking the time to do that!

I’m sorry you haven’t heard back yet. I’ve gone ahead and flagged your case (#1833636) again internally to help move things along, so it should be picked up as a priority.

Thanks again for your patience in the meantime! 

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