Performance issue with Figma

Hey ​@Vosidiy_M, thank you for flagging this, your explanation was very clear and helpful!

To help us look into this more closely, could you let us know a few details?

• Are you seeing this in the desktop app, the browser, or both?
• When did you first start noticing the slowdowns?
• Does it happen in one specific file, or across all your files?
• How often is the issue happening — every time, or off and on?
• And lastly, have you had a chance to try resetting Figma or restarting to see if that helps?

It would be helpful, if you’re able to share a screen recording with us. 

Thank you, 

Gayani

Hi ​@Gayani_S 

• I use desktop app
• From last month i started noticing
• Across all files
• Every time
• Yes, I reopen figma sometimes, it is still slower than before

Hey ​@Vosidiy_M, thanks so much for getting back to me and for sharing those details! 

Sounds like there’s something going on here and we’d need to investigate further. Please reach out to our support team directly using this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=29433525829271. 

When you submit your ticket, it would be super helpful to include the following:

• A screen recording showing the slowdown

• Example files where you’re experiencing the issue

• Figma desktop debug logs. Here is a guide how to Download Figma desktop app debug logs.
  Or use this shortcut:

  Mac: Control + Option + Shift + D
  Windows: Alt + Ctrl + Shift + D

Once the support team has these, they’ll be able to dig in and guide you through the next steps. If there’s anything else you’d like help with in the meantime, feel free to reach out here too!

Here is a video recording of my comparison with other tools. 

Here is video on Dropbox: https://www.dropbox.com/scl/fi/6f6gslbq84u8l7aheksrg/Screen-Recording-2025-04-18-at-14.19.58.mov?rlkey=er1oq3ruindqttaxwni906236&st=93ab9hg8&dl=0

Thanks for sharing the screen recording! I’ve seen you’ve submitted a support ticket (#1328775). Someone should be in touch with you soon. Appreciate your patience in the meantime! 

​@Gayani_S Here is my performance comparison with Motiff.
Using same file and same action
 

Hey ​@Vosidiy_M , I'm working closely with Gayani and happy to assist.

Thanks for sharing your video recording. I noticed on our end that you've already submitted it to our Technical Quality team—we’ve included it in the bug report for the engineers.

For any updates, please continue the conversation through your support ticket. We really appreciate your patience while our engineering team investigates this 🙏🏼

Hi ​@Celine_D ​@Gayani_S 

Hey ​@Vosidiy_M ,

Thanks for sharing these details! I’ve checked on our end and can confirm that your ticket is open for follow-up. Our technical quality team will assist you soon.

Thank you for your patience in the meantime!

Hi ​@Celine_ and ​@Vosidiy_M . What was the problem and how was it fixed?

I have been having the same problem for a few weeks now (with the desktop app, but recently also in Firefox) and it’s becoming unbearable.

I've done everything described in the troubleshooting documents, nothing fixed it. So please, what's the solution here?

Hey ​@Corina-bn , thanks for reporting it! I see in the backend that you have flagged it to the technical quality team. Please continue the conversation there for further assistance, thank you!