I have a issue with my viewer seats. Mainly in my company people that are not designers or devs have viewer seats. In the past, when I gave someone a viewer seat they could view all the files, but now if I share the file link, they have to request access and I have to approve it. It is very annoying having to do all that process.
Question
People with view seat do not have acces to all the files
Hi
I understand that you're wondering why you have to approve every view request for files, even though those users already have a Viewer seat on your team.
In this case, you might want to check the file sharing permissions from the Share modal of the file where you’re receiving those viewer requests: Share settings and permissions
By default, each resource inherits its permission levels from its parent, as you may already know:
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A file inherits permissions from the project it’s in.
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A project inherits permissions from the team level.
However, you can override these inherited permissions:
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Project-level changes override team settings.
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File-level changes override project settings.
For more details, please see: File and project permissions
If your files don’t have any specific file-level or project-level permissions set, but you’re still receiving repeated access requests from viewers on your team, the tool might not be working as expected.
In that case, I recommend contacting our team directly by submitting this secure form: Submit a request
When submitting your request, please include the file link(s) so our team can investigate the issue more effectively.
Thanks,
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