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Question

Payment while I transferred ownership to new account.

  • May 19, 2026
  • 1 reply
  • 11 views
Irene Michuki

Hello, 

I transferred ownership from one email account to another. I am currently paying for the new account but when accessing the files I had from the previous account, figma tells me that they are locked. 

How come? 

    1 reply

    Jaycee Lewis
    Figmate

    Hi, ​@Irene Michuki 👋 Thanks for reaching out. Can you share any more details? Including not-zoomed-in screenshots and the full error message text are always a great start. If you add these here, it can help myself and our community member better understand how to help you.

    You can also request help through our Support Hub or from within Figma by selecting the question mark icon  in the bottom-right corner of any page and selecting Contact support.

    Talk soon! Jaycee

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