we account are scheduled to pay 6060 US dollars on November 13, 2025. However, this amount exceeds the single transaction limit of my card. Could you please split this bill into two bills of 3015 US dollars each? Otherwise, I will be unable to make the payment.
Question
Payment Restricted
Hi
I noticed that you’ve already submitted a support ticket(#1602139) regarding this, and it looks like one of our specialists is working on.
Unfortunately, for security and privacy reasons, we’re unable to handle specific billing issues here on the Forum.
I’ve informed the specialist handling your ticket that you also reached out to us here and have increased the ticket’s priority.
Please wait for their reply, and continue the conversation through that ticket once they respond.
Thanks,
Could you please provide the relevant contact information of the handler? The ticket I submitted has not been processed for 24 hours. I'm worried that my account will be unavailable due to this issue, which will have a very significant impact on my work and cause financial losses.
Thanks for following up.
You can contact the assigned specialist by replying directly to your support ticket — and it looks like you’ve already done that.
I understand your concern, so I’ve passed your comment along to the specialist handling your case to make sure they’re aware.
Please continue any additional communication or updates by replying to your ticket email.
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