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Question

payment issue

  • December 31, 2025
  • 1 reply
  • 33 views
Nour amir

I have down graded my plan to starter plan in 23/12/2025 and it still deduct from my credit card and i got a message from the bank in 29/12/2025 that the monthly plan has been updated even when i cancelled it 

    1 reply

    ksn
    Figmate
    • ksn
    • Community Support
    • December 31, 2025

    ​@Nour amir - apologies for the unexpected charge. To protect your personal information, we are not able to assist with any billing changes on the forum (refunds requests, payment method changes, etc), so you will need to receive assistance from our support team via email. If you’ve filed a support ticket already, please send me a message with the case number you were assigned.

    If you don’t have an open ticket yet, please PM me the email address your Figma account is registered under.

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