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Question

payment error

  • October 28, 2025
  • 2 replies
  • 37 views

An Vdovitsa

There was a payment error. I paid $60 for my Figma Pro plan, which was only for my account. For some reason, the plan was activated for three accounts within a month. Can I verify that no one else in the project used Figma Pro, so will the $40 be transferred to my plan for future months?

2 replies

An Vdovitsa
  • Author
  • New Member
  • 1 reply
  • October 28, 2025

I got 3 spots on the Pro plan for a month instead of 1 spot for one month. I hope I explained it clearly. There was an error when purchasing. This was my first time purchasing, so I hope you understand (especially since the history shows I was the only one using the paid subscription).


ksn
Figmate
  • Community Support
  • 2041 replies
  • October 28, 2025

Hey ​@An Vdovitsa - sorry for the billing confusion. While I can’t disclose any type of billing or account related issues on the forum, our support team can assist you via email. They have access to the tools to help you with any potential billing corrections or qualifying refunds.

Please fill out this form to get in touch with them directly: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215