Skip to main content
Question

Password Reset Email not received to inbox

  • April 6, 2026
  • 1 reply
  • 5 views

IonutTemp

To whom it may concern,
I have a student account which I am trying to log into. I have forgot my password, whenever I click the button to email me a password reset link, nothing happens.

I am writing this from a temporary account which will be deleted when the issue is solved.

 

This needs to be solved ASAP as I need to produce some crucial designs.

Best,
Ionut

1 reply

ksn
Figmate
  • Community Support
  • April 6, 2026

Hi ​@IonutTemp - apologies for the trouble accessing your account.

Can you PM me the email address of your Figma account (the one with a student plan)? I took a look using the email associated with your community profile, but it did not turn up anything on my end.

I can’t directly assist with any account or billing related issues (this includes issues with resetting passwords), but I can help you get connected to our support team for further help.

Also: if you haven’t checked yet, please see if the email may have landed in your spam folder.

Thank you!