Hi everyone / Support Team,
I’m experiencing a critical issue with my billing dashboard and need some urgent help.
My monthly invoice (due on March 11) is currently marked as "Overdue", and there is a yellow warning banner stating: "Please pay your invoice before your team is locked and your subscription is downgraded."
However, I already paid this invoice yesterday using my credit card. I've checked my bank/credit card statement, and the charge was successfully deducted from my limit.
Oddly, under the "Payment method" section on the overdue invoice, it just shows "--" instead of my card details. This makes me think there’s a synchronization delay or an error between the payment gateway and the dashboard.
Since I want to avoid my team getting locked out of our workspace, could a staff member or moderator please help look into my account and sync the payment status?
I have the invoice number and the proof of the credit card transaction ready. Please let me know how I can securely send these details to the support team (via DM or a secure support ticket).
Has anyone else experienced this recently? Any advice would be appreciated!
Thank you.
