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Question

Paid for an annual plan but it says i have an overdue invoice

  • December 25, 2025
  • 1 reply
  • 12 views

Sank

I paid for an annual plan with one professional seat but my file has been locked and it says I have an overdue invoice. Please help me understand what’s wrong here. Sharing two screenshots

 

1 reply

djv
Figmate
  • Community Support
  • December 26, 2025

Hi ​@Sank, thanks for reaching out! 

My team here on the forum isn’t able to assist with Billing issues, so I’ve created ticket #1657419 on your behalf to connect you with our support team. 

Someone from our team will review this topic and your account and be in touch soon. If you have any further questions or concerns, please reply directly to support via email.