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ivanenkojulia99
ivanenkojulia99
New Member
September 16, 2026
Question

Owner's files are stuck in View only mode

  • September 16, 2026
  • 5 replies
  • 29 views

Hello Figma Support,

I am the owner of two Figma Design files, but both files are stuck in View only mode. The "View only" button is greyed out.

My account appears as "owner" in the Share dialog.

Affected files:
- ProDesign. Обучение
- Фирма "Уровень"

The issue happens in both Figma Desktop and Chrome.

I have already reset Figma and restarted the app.

My Starter team has 1 folder, there is no "Locked" label or warning banner, and the Team folder contains only 2 files.

The affected files appear in Recents but are not in Drafts or in the visible Team folder.

Figma AI Support suggested that my editing seat or the underlying file location may be the problem.

Could you please check my account's editing seat and the actual location of these files and restore my editing access?

Thank you.

5 replies

djv
Figmate
djv
Community Support
September 16, 2026

Hi ​@ivanenkojulia99, thanks for reaching out! 

I’m Denise from the Community team at Figma. This definitely sounds odd. Please note that even as the Owner of a file, you may need to select the team that your file is within in order to access it properly. Are you able to share URL links to these files? 

With the links, my team here on the forum can try to see the file’s current sharing and permission settings, which should in turn helps us better understand how to help you correctly access your files. 

ivanenkojulia99
ivanenkojulia99Author
New Member
September 17, 2026

Hi Denise, thank you for your reply!

Yes, here are the URLs to the affected files:

ProDesign. Обучение:
[redacted by forum moderator to remove PII]

Фирма "Уровень":
[redacted by forum moderator to remove PII]

Both files show "View only" for me even though I am the owner.

Thank you for checking!

   

djv
Figmate
djv
Community Support
September 17, 2026

Thanks for providing the links, ​@ivanenkojulia99! 

We’ve redacted them for your safety and privacy. That said, I do see you as the owner of both files, but these files are actually associated with a different email address than the one you’re using here on the forum. Do you recall creating these files with a different Figma account associated with another one of your email addresses?

Let me know, if you’re able to log into that Figma account for access. Otherwise, I can also help get you connected with our support team to help them verify your ownership of both accounts via email. 

ivanenkojulia99
ivanenkojulia99Author
New Member
September 18, 2026

Hi Denise,

Thank you for checking this.

I don't remember which other email address may have been used to create these files, and I don't currently have access to another Figma account that I know is associated with them.

Could you please connect me with the support team so I can verify ownership of both accounts via email?

I would like to restore editing access to these files.

Thank you!

djv
Figmate
djv
Community Support
September 18, 2026

Thanks for letting me know, ​@ivanenkojulia99! 

I’ve created ticket #2140014 on your behalf to connect you with our support team. They will review what we’ve discussed here and follow up as soon as they’re available. 

If you have any further questions or concerns, you can reply to the team directly via email. 

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